Fire Chief needing help contacts the Program Coordinators directly via the "Request Mentoring help" Link or through the District Director:

1. Notification is made to the program coordinators as well as the FCAM secretary.
2. A program coordinator will contact the mentee and/or the District Director to gather additional information.
3. Program Coordinators match circumstances and demographics, and assign mentor.
4. Mentor calls Fire Chief who requested assistance for initial contact.